If you have experienced difficulty when emailing Saranghae, we would like to deeply apologize for the delay in response.
We had a hiccup in our back end that may have caused your email to go unseen. Our team has corrected this issue as of 05/23/18 and is currently working together to ensure that this does not happen again.
In the event that you have had to wait longer than 72 hours for a response, please call our phone team at 1-855-895-4344.
We thank you for your continued support!